Delivery Information

Questions

How do I track my order?
Where do you deliver to?
What are the delivery options and prices?
How can I get free delivery?
I haven't received all of my order
Where is my order?

How do I track my order?

Log into your account by clicking 'My Account' at the top of the page, click 'My Orders' then you will be able to see the status of your order along with any other orders you have made on the site.

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Where do you deliver to?

Virtually all addresses within the Lagos State area.
Unfortunately, we do not currently deliver outside Lagos but plan to do so very soon.

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What are the delivery options and prices?

We've listed our delivery options and costs in the table below.

Delivery Option	Cost	Details
Standard Delivery	N300 – N1, 000	If orders are made on the site before 2pm, the items are usually delivered on the same working day. Orders made after 2pm are delivered on the next working day. The cost varies from N300 for places in the Ikoyi and its surrounding areas to N1, 000 for places as far as Ikorodu. Orders more than N20, 000 are delivered for free but this does not apply to bulky or heavy items.
Bulky/Heavy Items	N3, 000	Orders containing bulky/heavy items are not available for free delivery and are usually delivered within 5 working days.
Super Heavy Items (over 50kg)	N5, 000	Orders containing super heavy items are not available for free delivery. Normally these items will be delivered to you within 5 working days but for large items you may be contacted to arrange a mutually convenient delivery date and time.

Please note:



All delivery timescales are subject to availability.

Your order may be dispatched in more than one parcel and arrive at different times.

We can't deliver overseas or to PO Box addresses.

A signature will be required for certain delivery services and certain times. Where this is required you will be advised as you place your order.

Working day refers to any day Monday to Friday and excludes Saturday, Sunday and public holidays.

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How can I get free delivery?

Spend over N20,000* in a single transaction and receive free standard delivery to a home address.

* Please note exclusions apply

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I haven't received all of my order

• Check your confirmation e-mail to see if all items were ordered
• Check your dispatch email to see if items have been cancelled. Occasionally when we pack your order some of the items may not be available. We don't want to delay the rest of your order so we'll cancel the out of stock item and dispatch the rest to you. We will send you an email to update you. The paperwork for your order will show everything we've included and we'll only charge you for the items we send but we will ensure you earn all of the Advantage points we promised you
• Check the paperwork included in your parcel as your order may be dispatched in more than one parcel and arrive at different times (orders containing items dispatched direct from the supplier for example)
• Your dispatch email and your 'My orders' area of the 'My Account' section of our website will also show the number of parcels we've sent
• Remove all packaging to confirm the item isn't hidden
• However, if the item is definitely missing contact our Customer Care team. Please see the 'Contact us'section of the site for more details

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Where is my order?

• Check your order confirmation email for the expected delivery by date
• Your order may be despatched in more than one parcel and arrive at different times
• We will send you another email when we despatch your order.
• If you can not access your email you can also see these details in the 'My orders' area of the 'My Account' section of our website
• If you missed an attempt at delivery, don't worry, you can rearrange delivery for another date by calling the number shown on the website
• If you still can't find your order please contact our Customer Care team. Please see the 'Contact us'section of the site for more details

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